Mary Kay Digital Accessibility Statement

Our Policy & Commitment 

Mary Kay is committed to accessibility, diversity, and inclusion. We take pride in our rich legacy of making a positive difference in the countries and communities where we live and conduct our business. Mary Kay Ash founded her company on the Golden Rule – treat others as you wish to be treated. That’s why, every day, we are committed to enriching women’s lives and respecting the dignity of all people. 

As part of that commitment, we are making efforts to ensure that Mary Kay’s digital properties are accessible to all individuals, regardless of ability. In doing so, Mary Kay aims to comply with applicable accessibility standards included in the W3C’s WCAG 2.2 A & AA guidelines. 


Digital Accessibility Statement 

We are working to ensure our websites and online services are accessible for all and are committed to following the W3C Web Content Accessibility Guidelines and other applicable web accessibility laws​​. 

To accomplish this, we have partnered with Level Access ​​to leverage its digital accessibility platform and 25 years of experience to achieve and sustain conformance to accessibility standards. Their ​digital accessibility platform​​ is used to evaluate our digital properties in accordance with best practices and is supported by a diverse team of accessibility professionals, including users with disabilities.  

Through this partnership, Mary Kay continues to develop its digital accessibility program and capabilities, ensuring that we design, develop, and test our websites and online services in conformity with accessibility standards. 


Accessible Customer Service Policy and Procedures in Ontario 

Mary Kay Cosmetics Ltd is committed to excellence in serving all persons including people with disabilities consistent with the principles of dignity, independence, integration and equal opportunity. 

Assistive Devices 

We will ensure that our staff have been trained and are familiar with various assistive devices that may be used by persons with disabilities while accessing our goods or services. 

Communication 

We will communicate with people with disabilities in ways that take into account their disability. 

Service Animals 

We welcome people with disabilities and their service animals. Service animals are allowed in office areas, provided there is no health and safety risk. Service animals are not allowed in the warehouse due to Health Canada Regulations. 

Support Persons 

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. 

Notice of Temporary Disruption 

In the event of a planned or unexpected service disruption for persons with disabilities at 29 Brownridge Road, Halton Hills, ON, Mary Kay Cosmetics Ltd will provide notification promptly. This clearly posted notice will include information about the reason for the disruption and its anticipated length of time. 

Training For Staff 

Mary Kay Cosmetics Ltd will provide training to all employees. This training will be provided to staff prior to implementation of the Act, during new employee orientation, and when changes are made to our accessible customer service plan. Training will include: 

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard 
  • How to interact and communicate with people with various types of disabilities 
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person 
  • Mary Kay Cosmetics Ltd related internal policies and procedures 

Any policy of Mary Kay Cosmetics Ltd that does not respect and promote the dignity and independence of people with disabilities will be modified or removed. 

Corporate Events in Ontario 

Physical Disability 

If an attendee has a physical disability, the disability must be identified on the registration form for the event, during the registration period, so that the Special Events team is able to... 

  • Rent a wheelchair for the event, if requested 
  • Provide special seating that is easily accessible 
  • Have ramps put on the stages (if the customer is qualifying for stage recognition) 

Hearing Disability 

If an attendee has a hearing disability, the disability must be identified on the registration form for the event, during the registration period, so that the Special Events team is able to... 

Provide sign language interpreters, or TTY service onsite 

Note: Although accommodation will be attempted, services may not be available for requests that come after the registration deadline or those that are made onsite. 

Service Animals 

If a Service Animal is required to accompany an attendee with a disability at a Mary Kay Cosmetics Ltd corporate special event, it is imperative for the attendee to notify the Special Events team during the registration period of the event. 

Support Persons 

If a person with a disability would like to be accompanied by a support person at a Mary Kay Cosmetics Ltd corporate special event, it needs to be indicated on the registration form for the event, during the registration process. Fees will not be charged to the support person for admission, but will be for any related special function costs (i.e. food). 

Mary Kay Cosmetics Ltd is committed to excellence in serving all persons including people with disabilities consistent with the principles of dignity, independence, integration and equal opportunity. 


Contact 

We are committed to providing an enjoyable and accessible online experience for all our visitors. If you would like further information about Mary Kay’s accessibility efforts, have other accessibility questions or feedback, or encounter accessibility barriers on our digital properties, please contact us via email at canada@mkcorp.com. We are here to help.