Accessible Customer Service Policy in Ontario
Mary Kay Cosmetics Ltd is committed to excellence in serving all persons including people with disabilities consistent with the principles of dignity, independence, integration and equal opportunity.
We will ensure that our staff have been trained and are familiar with various assistive devices that may be used by persons with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed in office areas, provided there is no health and safety risk. Service animals are not allowed in the warehouse due to Health Canada Regulations.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a planned or unexpected service disruption for persons with disabilities at 2020 Meadowvale Blvd Mississauga, ON, Mary Kay Cosmetics Ltd will provide notification promptly. This clearly posted notice will include information about the reason for the disruption and its anticipated length of time.
Training for staff
Mary Kay Cosmetics Ltd will provide training to all employees. This training will be provided to staff prior to implementation of the Act, during new employee orientation, and when changes are made to our accessible customer service plan. Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- Mary Kay Cosmetics Ltd related internal policies and procedures.
People who wish to provide feedback on the way Mary Kay Cosmetics Ltd provides goods and services to people with disabilities will be able to do so verbally and in writing, as indicated in our AODA Customer Service Procedures.
Modifications to this or other policies
Any policy of Mary Kay Cosmetics Ltd that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Accessible Customer Service Procedures
Accessing Goods and Services
If a person who is confined to a wheelchair would like to pick up their order, they can do so by visiting our front reception, as there is a ramp on the sidewalk leading up to the reception doors.
The receptionist will leave her desk to help an unaccompanied person with a physical disability through the front glass doors, as there is no automatic door button available.
The receptionist will call the service counter and have the order, or product, brought to the person at front reception.
There is a wheelchair accessible washroom located in our reception area.
If a person with a hearing disability comes to the front reception or service counter, you may choose to contact a staff member with competency in sign language.
The Mary Kay Cosmetics Ltd building is equipped with an elevator located in our front reception.
If you need to communicate with a Sales Force member that has a hearing disability, the Bell Relay Service is available to everyone.
Service animals are allowed on all the parts of Mary Kay Cosmetics Ltd premises however, due to Health and Safety regulations they will not be permitted into our warehouse.
A person with a disability who is accompanied by a support person will be allowed on our premises however, in the event that the support person is a Mary Kay Cosmetics Sales Force member, we reserves the right to have the support person sign a confidentiality agreement.
Notice of Disruption
In the event that our elevator is broken, or our wheelchair accessible washroom is out of service, Mary Kay Cosmetics Ltd will send out a corporate e-mail to notify the employees, as well as clearly post this notice on the glass doors leading into the reception area. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Each Mary Kay Cosmetics Ltd employee will be provided with a training presentation, as well a corresponding quiz for completion, which will need to be signed and dated, as a record of training. To ensure understanding, if an employee gets less than 80% correct answers, they will be asked to read over the presentation again, and retake the quiz. For each new employee hired, the AODA training and quiz will become a part of the Company’s Orientation program, as part of the Health and Safety component.
Persons who wish to provide feedback on the way Mary Kay Cosmetics Ltd provides goods and services to people with disabilities can e-mail us at email@example.com or, let us know verbally, or via comment card, available at the Reception and the Service Counter. All feedback will be directed to our Human Resources Generalist, and people can expect to hear back within 7-10 business days of providing the feedback.
Accessible Customer Service Procedures – Corporate Events in Ontario
Accessing Goods and Services
If an attendee has a physical disability, the disability must be identified on the registration form for the event, during the registration period, so that the Special Events team is able to...
- Rent a wheelchair for the event, if requested
- Provide special seating that is easily accessible
- Have ramps put on the stages (if the customer is qualifying for stage recognition)
If an attendee has a hearing disability, the disability must be identified on the registration form for the event, during the registration period, so that the Special Events team is able to...
Note: Although accommodation will be attempted, services may not be available for requests that come after the registration deadline or those that are made onsite.
- Provide sign language interpreters, or TTY service onsite
If a Service Animal is required to accompany an attendee with a disability at a Mary Kay Cosmetics Ltd corporate special event, it is imperative for the attendee to notify the Special Events team during the registration period of the event.
If a person with a disability would like to be accompanied by a support person at a Mary Kay Cosmetics Ltd corporate special event, it needs to be indicated on the registration form for the event, during the registration process. Fees will be charged to the support person for admission, as well as for any related special function costs (i.e. food).